Trilogy Writing & Consulting is a growing service company that specializes in writing regulatory documentation for the international pharmaceutical industry. Headquartered in Frankfurt, Germany, we operate globally and have offices in Durham, North Carolina, USA, and Cambridge, UK.
We are looking for a colleague to join us in our office in Frankfurt, as an IT-Administrator. Please submit your CV and Cover Letter in English if you meet the below requirements.
Responsibilities:
- Work within our IT Services function to provide day-to-day IT support services for our IT infrastructure (Microsoft Windows 10, Microsoft 365 services, SharePoint, and other related applications), ensuring a high-quality end-user experience.
- Support end-user devices including, but not limited to, troubleshooting issues (hardware and software) and implementing approved software.
- Oversee and maintain the IT infrastructure for colleagues based in Europe, the US and UK, ensuring that systems are kept current, and laptops are properly maintained. This includes issuing and maintaining corporate devices.
- Ensure fulfillment of IT service requests, including, but not limited to, requests for laptops, monitors, printers etc.
- Take an active role in Incident Response and Problem Management processes. Provide root cause analysis for problems as they arise and implement measures to mitigate future occurrences.
- Conduct and install computers according to company protocols and standard
- Maintain a physical inventory of office and employee equipment
Qualifications and Experience:
- Appropriate degree, technical certification, or equivalent work experience
- 3+ years of experience in a Help Desk Support role would be a plus
- Experience supporting Microsoft Windows 10
- Experience supporting Microsoft Office 2013 – Office 365, Microsoft SharePoint, OneDrive, Teams, Azure
- Outstanding customer service and interpersonal skills
- Excellent written and verbal communication skills in English and German
- Strong documentation skills
- Ability to quickly absorb and retain information
- Strong organizational skills
- Ability to work well on a team in a fast-paced environment
- Experience supporting remote workers in a corporate environment
At Trilogy you will be part of a company that values its employees and nurtures a fun and relaxed atmosphere. Remuneration will be relative to your experience, plus all standard benefits and several Trilogy-specific benefits. For further insight into who we are and what we do, please look at our website.
If you are interested in exploring where your own creative input can take you, contact us. To apply, please write in English, specifying how you comply with the experience requirements, with your CV jobs@TrilogyWriting.com
Trilogy Writing & Consulting is an equal opportunity employer. Our company values are based on inclusivity and diversity, and we do not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship, marital status, disability, or any other characteristic protected by law. We passionately believe in creating a supportive environment in which everyone can grow, flourish, and do their best work.